Simple, fair, and transparent — our return process is built around your peace of mind.
Last updated: March 25, 2026
Important Safety Notice
Due to the nature of refrigerant gases (hazardous materials under US DOT regulations), all returns are subject to strict safety and traceability conditions. Please read this policy in full before initiating a return.
All refillable cylinders carry a refundable deposit charged at the time of your order. To receive your full deposit refund, empty cylinders must be returned under the following conditions:
Return Window
Within 90 days of delivery date
Condition Required
Cylinder undamaged, valve intact, completely empty
Refund Amount
Full deposit refunded — no deductions
Refund Timeline
Processed within 10 business days after receipt & inspection
Follow these steps to initiate a cylinder return. A Return Merchandise Authorization (RMA) number is required for all returns.
Contact Our Returns Team
Email soporte@todogas.shop or call +1 608 957 4596 (Mon–Fri, 9 AM – 6 PM CT) to request a return.
Receive Your RMA Number
We will issue you a Return Merchandise Authorization number. This number is required — returns without an RMA will not be accepted.
Prepare Your Cylinders
Ensure cylinders are completely empty, valves are closed and intact. Label the package with your RMA number.
Schedule a UPS Pickup
Our team will coordinate a UPS pickup from your location. You will receive a prepaid return shipping label via email at no cost to you.
If you receive a defective product, damaged item, or the wrong product was shipped, we will make it right — at no cost to you.
Act within 48 hours of delivery. You must contact us within 48 hours of receiving your order to report damage, defects, or incorrect items. Claims submitted after this window may not be eligible.
Free Exchange
We'll send the correct item at no charge
Full Refund
100% refund of your purchase price
Free Return Shipping
Prepaid UPS label provided
For safety and regulatory reasons, the following items cannot be returned:
Opened or partially used refrigerant cylinders
Products damaged due to misuse, mishandling, or improper storage
Cylinders with missing, damaged, or tampered valves
Returns requested more than 90 days after delivery
Returns without a valid RMA number issued by TodoGas
Once your return is received and inspected, we will notify you by email and process your refund promptly.
Step 1
Item received & inspected by our team
Step 2
Email confirmation of refund approval sent
Step 3
Refund to original payment method within 10 business days
Our returns team is available Monday through Friday, 9 AM – 6 PM Central Time. We aim to respond to all return requests within 2 business hours.