Frequently Asked Questions

No certification is required to order from TodoGas. We've made the purchase process straightforward for both HVAC professionals and business owners. Simply add products to your cart and check out — no paperwork needed.

Browse our catalog, add your items to the cart, and proceed to checkout. You can also reach us by phone at +1 608 957 4596 or via WhatsApp if you need help placing a bulk or custom order.

Absolutely. We work with HVAC contractors, distributors, and large facilities across the US. Contact us directly for volume pricing and dedicated account management. We offer competitive wholesale rates with flexible shipping options.

Orders can be modified or cancelled within 1 hour of placement, as long as they haven't been dispatched yet. Please contact our support team immediately at soporte@todogas.shop or call us for urgent changes.

Most orders ship within 1–3 business days via UPS. Standard delivery across the contiguous US typically takes 3–7 business days from the ship date. Expedited options are available at checkout for faster delivery.

Yes, we ship to all 50 US states. Delivery times may vary for Alaska and Hawaii. Hazmat shipping regulations may apply to certain refrigerant products — we handle all required documentation on your behalf.

Yes. We can ship directly to job sites, warehouses, or commercial locations. Just enter the delivery address at checkout. Make sure someone is available at the destination to sign for the package upon arrival.

As soon as your order ships, you'll receive a confirmation email with a UPS tracking number. Track your package in real time at ups.com/track. You can also contact us and we'll look it up for you.

Shipping costs are calculated at checkout based on order weight, size, and destination. For large or recurring orders, contact us for custom freight pricing — we offer competitive rates for volume buyers.

Yes. All our refrigerants are EPA-compliant and meet US DOT regulations for hazardous materials. Every product ships with its Safety Data Sheet (SDS). We only source from verified, certified manufacturers.

We stock a wide range including R-22, R-134a, R-404A, R-410A, R-32, R-407C, R-507, and more. If you're looking for a specific refrigerant not listed on the site, reach out — we can often source it for you.

Gas cylinders are sold with a refundable deposit. The deposit amount is displayed at checkout and will be fully refunded when you return the empty cylinder in good condition. This ensures safe and environmentally responsible handling.

Contact our customer support to arrange a cylinder pickup. We'll coordinate with UPS to collect the empty cylinders from your address. Once received and inspected, your deposit refund is processed within 5–7 business days.

We accept all major credit and debit cards including Visa, Mastercard, and American Express. All transactions are protected with 256-bit SSL encryption. We do not store your card details.

Absolutely. TodoGas uses bank-grade 256-bit SSL encryption to protect every transaction. Our checkout is fully PCI-DSS compliant. You can shop with complete confidence.

Yes. We offer net payment terms and invoicing for verified business accounts. Contact our sales team to set up a business account with flexible billing arrangements suited to your operation.

We accept returns on unopened, undamaged products within 30 days of delivery. Due to the nature of refrigerant products, opened cylinders cannot be returned unless they arrived defective. Contact us to initiate a return.

If your order arrives damaged or incorrect, contact us within 48 hours with photos of the damage. We'll arrange a free replacement or full refund — no hassle, no questions asked. Your satisfaction is our priority.

Once your return is received and inspected, refunds are processed within 5–7 business days back to your original payment method. You'll receive an email confirmation when the refund is issued.